Public Sector
Public entities need to become more flexible and agile, making use of new technologies and data, in order to have policies and services tailored to the needs and expectations of citizens.
Public Sector
Public entities need to become more flexible and agile, making use of new technologies and data, in order to have policies and services tailored to the needs and expectations of citizens.
The world is changing, and the role of governments is at a turning point. Globalization, connectivity and mobility are creating a new ecosystem with society and citizens more involved in government.
Public administration has been slow to adapt, often still works in silos and with high bureaucracy. The level of uncertainty and change the world is experiencing is of unprecedent magnitude. To meet the challenges of the 21st century, public services need to modernise, become more agile, open up to innovation and collaboration, creating new policy making and citizens service dynamics, which are more flexible and adaptable to a constantly and rapidly changing world.
Online and personalised citizen services
Mobile, digital and proximity services will be the new standard in the relationship with citizens.
Government and collaborative public services
Public administration should be a facilitator of ecosystem collaboration. Solutions co-creation with citizens, developing prototypes that can be easily tested, is only one of the paths that are already being implemented. Open data is a strategy to follow.
Intelligent use of data
Data proliferation allows for greater proactivity. Analytical models allow to know citizens better, segment services to their needs and simulate the impact of public policies in ways that were not possible before.
New financing models
Technology allows the development of new financing models for services and infrastructure, such as outcomes based payments, or social impact bonds to finance projects with a social impact.
At New Angle we develop solutions with our clients to meet the challenges of government and public management.
Digital services
Design of new models for providing citizen services and improvement of the citizen experience (digital and physical). Solutions co-creation, based on collaborative work and workshops designing new services and solutions to current problems.
Customer service improvement
Application of methodologies that optimize front-office and back-office activities, ensuring a better response to citizens.
Information models
Solutions to improve the usage of available data and information by developing new information management and decision support models, predictive models (e.g. fraud) and open data strategies.
Back office process optimization
Our Lean/Six Sigma methodologies allow us to work with public sector and improve its internal processes, contributing to a more effective and efficient management.